Customer Testimonials
Ryan was very professional, knowledgeable and helpful in all areas of the service experience. I’m reminded of how much I like my GLK and should maintain and keep it forever. The service department at Mercedes-Benz of Hanover is thorough and professional.
The service team has been outstanding handling the issues with my vehicle especially their team member Ryan. He was very initiative when it came to making sure all needs were met and accommodating to my hectic schedule as a traveling healthcare professional in dental. The team was very respectful of my time when it came to my availability which, was hardly any since, half the time I would be performing long hours of surgery on patients. Unfortunately, I can’t same the same for the Boston location which is a 15min drive from home compared to the 45min drive to ... Read More DealerRater - Jul 11, 2025
Loaner was unavailable, though booked a week in advance. Ryan was awesome though. He called before I got there so I was prepared.
I have been a customer for almost three years and have always had a Professional Experience. Looking forward to purchasing a new car and trading in my 2022. Would definitely recommend doing business with this Dealership. Five Stars 👍
Nate was excellent to work with he was very efficient. He called me on a daily basis until the deal was complete.
The attitude of the service reps is excellent, as well as the quality of service.
Service is the worst ever. They never answer phones or return calls. They try to get you to do everything through automated responses which never work. Love my car but I would never buy another Mercedes because I cannot deal with the service center.
I had an emergency when I suffered a flat tire from a pothole. The service technician was very responsive and took care of this need when the car was brought in. He exceeded my expectations and was great with communication.
Words wont be enough to describe my utter frustration from this specific so called dealership
Very courteous and willing to work with me to complete the sale and transfer ownership over to me
Great experience at MB of Hanover… salesman Ben was outstanding! Will be referring him and this location to all. Thank you for a great experience
Always attentive customer service. I have always felt like family there. Also, up front about any costs.
On time waiting area very nice. Great coffee machine but food options are pretty pathetic considering the cost of service and the fact that people are waiting as OPpOSED to them picking up and redelivering car to home/business which would cost them much more than offering muffins/donuts etc.
I watched the technician drive my car from the service bay then had to wait an hour and 40 minutes for the complimentary car wash. Give me the choice of not wasting my time or getting a car wash. The service was fine.
Excellent service and attention to detail. My service advisor, Enio, always takes excellent care of me, and keeps me informed on the progress and completion of the service.
I was not a customer of MB of Hanover and needed emergency service, I stopped at their service center, explained my situation and they took my car in to diagnose the problem. Two hours later I was on my way with a loaner car and two days later they had my car repaired. Thank you Mercedes-Benz of Hanover for your outstanding service.
Always fantastic service. Service center works with German precision. Will always use this dealership and service center.
Mercedes Benz of Hanover has worked on my car for many times in the past..very detailed orientated company that I would trust my car with for exceptional service and their service advisor Kristina Williams was very exceptional in helping me. Make sure the work are done in a timely manner and explain to me all issues I had with the car.
Great work, dependable and always courteous. That’s why we continue for service. Appreciate the analysis and estimates.
Tom Fogerty assisted me with advice on buying my used car and set me up with Ryan Coyle to go over the vehicle. Ryan was extremely helpful and patience as we reviewed the bells and whistles! Both were very professional and aimed to please. Thank you!
Doesn’t honor their coupons. Or promises. Will not go back. Disappointing. Waste of time
Very satisfied with the customer service I received and a good oil change. Just wish they could have vacuumed behind driver's seat since the passenger seat was not vacuumed.
The guys at the service center were simply wonderful! The less than perfect rating is because the finance guys whom I also interacted with were not so great.
Ryan in service dept is the main reason I use your dealership, he is always helpful and professional and full of knowledge
No customer care or satisfaction. Unwilling to make things right. Lack of transparency. Bad representation of brand.
My sister and I worked with a wonderful team of sales consultants and finance individuals to help us get the best deal on brand new cars here. They were beyond respectful and courteous with their time and negotiations. We felt like family here!
I will always take my AMG for service to Hanover MB. Enio Rebolo is by far and away the best service advisor in New England. Never have to worry when I hand my keys over to him. Great service
Excellent Service! Nate exhibited professional, knowledgeable, courteous and expertise - He was a pleasure to do business with.
Customer service is excellent. As I have written elsewhere, I’ll still prefer to buy a Mercedes, if I were to need a new car today, mainly because of the customer service.
I can’t complain,staff were courteous in a perfect atmosphere inside and outside,very satisfied waiting time
Very attentive and easy to work with staff. Everything was handled quickly and accurately as needed and expected.
Very pleasant to visit, clean and attentive. Kept me in touch of what was going on during the service
I was greeted immediately and offered water, my wait time for my salesman was minimal. Phelan was awesome to work with! I felt comfortable with him and he showed me exactly what I wanted to look at and made the process as smooth as possible. The finance department was fantastic, and went beyond my expectations in working my deal. Within 48 hours of test driving the vehicle I was taking it home!
Ryan Coyle was my service person and I felt that he
did an excellent job with my repairs and also keeping me informed on an ongoing lengthy repair of my E450
Wagon. I had stopped in to the service department
prior to my needing repairs. I would need help with
the settings on my lights etc. and Ryan was always
very helpful and when I needed service on my A Service
I contacted Ryan to assist me and I was not disappointed with his his expertise and also keeping
me informed on every aspect of my repairs. Mercedes is very ... Read More DealerRater - May 29, 2025
Nate was amazing as was JJ. Very professional and helpful from the start! Would recommend them as well as Mercedes in Hanover to anyone!
Attentive, courteous and timely first service at this dealership. We appreciate your expertise. Thank you very much.
I give TEN STARS for SERVICE!! My advisor Steve went above and beyond and he deserves recognition!
Greeted at service in a friendly and competent manner. Everything related to my service visit was fully and accurately explained. Work was done promptly and with minimum wait. Great Dealership
Best Services that I ever had. They did all they can to finish what need to done.
Miranda Scales was my service advisor She was wonderful to work with and I was very happy to have her helping me. MB of Hanover is very clean and modern and the technicians are top notch. MB of Hanover has my recommendation and repeat business.
This dealership offers excellent customer service to their client. Keep up the good work guys. 👌
honest and approachable advisor but trying to calll for an appointment is really depressing… I tried many times … what a waste of time…
Everyone we have dealt with at this dealership has been so friendly and helpful!! Our Sales Rep - Ben Stahl is phenomenal as well as Miranda in Service.
Enio is an amazing service advisor, very friendly and knowledgeable and took care of me every step of the way.
I had an excellent experience with the service department at Hanover Mercedes. Adiel and Miranda went above and beyond to ensure everything was handled smoothly and professionally. Their communication was clear, the process was seamless, and the attention to detail was top-notch. I truly appreciate their outstanding service and dedication—highly recommend!
Phelan, our sales person was knowledgeable, personable and very patient with us. He demonstrated excellent knowledge of the vehicles we were considering and has continued to follow up to insure timely delivery of our chosen vehicle
Nate Shannon at Mercedes of Hanover was wonderful to work with, I would highly recommend him
The service advisorr and service manager were particularly accommodating repairing my E350 the ESL of which had completely disabled the car.
BUYER BEWARE! I had the worst car buying experience of my life with Mercedes-Benz of Hanover! While they may treat their customers buying a new Mercedes like gold, I purchased a 3 year old BMW X5 hybrid that they received on trade and was lied to even before I drove the 1 1/2 hours to their dealership! When i asked if they thought the car was worth the drive, their response "we're a flagship Mercedes dealer and wouldn't sell any car that doesn't meet our high quality standards". That was lie #1. Lie #2, before I drove there the business ... Read More DealerRater - Apr 30, 2025
From the moment I walked I was treated with much care and attention. The communication was also great. The text messages is also helped me to be informed of everything going on with my car. I always know my car is in good hands at MB Hanover.
Great service, professional yet friendly New showroom is very modern, customer friendly and very clean
Great service and very friendly. I would recommend MB of Hanover due to the ease.
Service is very good. Prices are quite high though. Kristen who managed my service was extremely helpful.
I recently visited for my lease renewal. The process was extremely easy and pleasant from beginning to end. Ben was my main contact at the dealership. He was proactive and contacted me prior to the end of my current lease to see if I was interested in early turn in and had the perfect cars lined up for my test drive. He was easy-going and flexible with working with his team to Work towards an agreeable lease agreement. Things went so well I was able to leave same day with my new car!
Service experience was very good, advisor took time to explain everything. Facility upgrade was very nice with comfortable seating and beverage service.
Cassidy is the best! She helped me pick up a loaner car, updated me on a daily basis via phone calls/voice messages, and fully addressed all of my concerns I had about my 2023 GLA 250. When needed, she also worked with the sales department. I have been to two other dealerships for my previous MB cars, however, I must say that the customer experience with your service department is the best. She made my visit a seamless and enjoyable one. A lots of Kudos to her and your service technicians.
Everyone we dealt with was very helpful and professional. Nate worked very hard to make me being a Mercedes driver again. It was a pleasure to work with him.
This Dealership has Great customer service the place looks very nice and comfortable , fast service ,
Absolutely perfect and awesome !! Great service and the team is great !!! Took good care and on time !!!
Today's Mercedes-Benz of Hanover service experience was exceptional! My service advisor was first rate as was the loaner he provided to me. The work was completed on time; no problems, no complaints.
Best service ever. Professional sales and financial services. Everything went smooth as usual. Sam li and Albert Rivera are the best Mercedes representatives I work with
I have the dealership an extra day with my car. I came to pick it up and it was not washed in the inside was a mess. I am absolutely unsatisfied. I expected more and truly not happy.
Excellent communication from Ryan in service. The entire repair from estimate to pickup went as smooth as possible.
Rotimi was very helpful allowing me to test drive multiple cars until I found the right one and no Pressure !! Rob in finance was also great to work with. Overall a very relaxing enjoyable experience.
Awesome people, very helpful and knowledgeable. They provide everything you need. A+ dealership and beautiful building!
These are the most professional people I have ever met in dealing with buying and selling cars
Really smooth process from scheduling to check in and text updates from Steven. Great service!
I was thrilled with the excellent service. The effort to please was above and beyond. They made it very easy for me and affordable.
We had a great experience all around. Our salesman Rob Lee was amazing. Would definitely recommend buying from him.
My experience was excellent, all thanks to Ryan C. He is a great representative of Mercedes, so helpful, kind, and polite; he really made me feel that I could rely on him to take care of everything. I had a flat on route 3 south just at exit 33. It was almost 6 pm so I could not get service that evening and my E450 hybrid did not come with a spare. Mercedes road side assistance sent a tow truck but left me stranded (I live on Cape) in a gas station near the dealership, they never sent a car or Lyft as ... Read More DealerRater - Mar 20, 2025
Able to schedule same day, work was quickly done and cost was very reasonable. Will come back in future.
Efficient, quality work from the entire team! We appreciate the team work & great customer service. Thank you, JB
They're super helpful and knowledgeable. Appreciate all their help, ingenuity and hard work. Love when I pickup my car and they have completed all of the necessary repairs. They never miss a single issue.
Brand new waiting room and service department. Highly recommend Ryan he was outstanding- I’m not a fan of service people typically, but he was great with communication and meeting my expectations.
Always given great service in.timely manner for repairs and maintenance. Service Adviser Enio was exceptional.
Best Mercedes service time I’ve ever worked with! They are beyond thorough. Nothing is rushed, a personal relationship is their top priority with every customer. Unlike other dealers where certain fees and charges are snuck into the final bill, Mercedes of Hanover explains every aspect and detail ensuring the customer is aware and satisfied with their service. I would highly recommend for anyone who is seeking high class service for their Mercedes of any year, passenger or commercial.
It takes pride in customer service.and as a customer I am really grateful for that
My salesperson Phelan was exceptional ! My overall experience exceeded my expectations! The entire dealership made this transaction very easy ! Would highly recommend them for your next purchase! Thank you !
Excellent experience from beginning to end. The sales rep was extremely kind as well as finance.
Super easy to schedule my maintenance appointment. They completed the maintenance quickly and had me on my way in no time! Always professional and courteous!
Excellent customer service as well as communication. Quick, efficient however, not rushed. I was provided with a brand new vehicle while needing to leave my for service.
Henry Sestayo Is one best sales guy out here.he is very nice and efficient .I give him 100 perfect in customer service
The knowledgeable Service department completed the service in a timely and professional manner. They kept me informed of the delivery time.
Good, convenient Nice drive through Just dropped the car off so I didn’t hang around. Thanks for the Lyft.
The dealership has always treated me fairly Good quality product at a good price I would highly recommend them
Very accommodating and a great promotional offer made in a timely fashion and a very big thank you!
I purchased my car from M-B Hanover and have it serviced there even though I live 30 miles away.
I find that this dealership provides for me an excellent service for purchasing a new car. The process is quick and usually a fair price has been given to the car that is traded in.
Best place to bring your car in for service .nice waiting room and Friendly staffs. They get me in and out quick .
This dealership has top notch service!! It was so easy to drop off and pick up. They Looked my car over head to toe and gave it back shiny and clean!!
Great dealership clean and comfortable. The staff is knowledgeable and friendly. I’ve been going there for years and will continue to go there. Highly recommended!
Everyone was very helpful, informative and accommodating. The communication via email made things very convenient. Kassidy, my service advisor made sure I received the communication as well.
This Dealership has finally changed for the better. New management is doing a great job. My service advisor Rayan Coyle was excellent.
Excellent experience from start to finish, the car feels amazing with the new tires. Thank you
The service department is extremely helpful!! I’ve had service work done before and my car is currently in for som warranty repair work. Kristina is my service manager and she’s awesome!!
I had my car serviced at this dealership today and left feeling very safe. My service advisor Enio was AMAZING- caring and helpful. He answered all my questions and was very polite towards me. Thank you, Enio.
Dealership recently renovated. Looks great. Friendly staff. Car completed timely. Would recommend to family and friends
Tom really worked with me to get my car picked up & a loaner was left. He was so nice & helpful. Anthony, our service manager was amazing as well. He called us every day to keep us informed. They were really nice to work with.
Enio always accommodates my time frame and delivers my service repair on the time agreed
Great customer service. Timely manner. Service department explained each and every service performed on vehicle.