Customer Testimonials
Enio always accommodates my time frame and delivers my service repair on the time agreed
Great customer service. Timely manner. Service department explained each and every service performed on vehicle.
They all work as a team. Spent much time with me figuring out my navigation and remote start only to find out it's my outdated pixel phone! Rotimi is really good to deal with as a sales person very patient and pleasant personality. The entire group make an effort to help with smooth sale and trouble shooting any difficulties you may encounter
Making the appointment online was very convenient and easy. Was greeted promptly and wait for service was acceptable. Coffee/tea and water were nice to have. Wish there were some snacks available even from a vending machine.
Great dealer! Very knowledgeable! Phenan in sales was great to deal with! 5 star service!
xcellent customer service, the sales team was very helpful and knowledgeable about the car features," Had a great experience with the dealership, they made the buying process smooth and easy.".
I’ve dealt with Chris from sales, Anthony from service. I also picked up a few items from parts. Everyone was super helpful and friendly. It’s a great place with awesome people! If you’re interested in a Mercedes buy one there!
I had a very favorable experience this time with my service advisor Anthony Del Deo. Anthony clearly and fully explained the details of the work to be done to my C300 in a manner that shows respect to his customers. This was a completely differant experience from one that I had in September 2023. Enough said, so keep your staff like Anthony happy so that customers will be more inclined to come back!!
The service staff is so pleasant and attentive. They always go above and beyond for the customer!
Steven was great. He stayed in close communication with me and the loaner car was available as promised.
Ben Stahl was excellent to work with! He's very professional. Robert Leaver in finance provided a smooth and pressure free transaction. I recommend MB of Hanover to meet your automotive needs. Great place to do business
I didn’t purchase a Mercedes. I bought one of their used cars. The experience was great. It was an easy purchase and they made me feel like I was buying a million dollar car rather than a used non Mercedes brand. Go there. Great service. Attention and I’ve already shared with some friends who are looking. That’s where I will look first when I’m ready to buy again.
Everybody was kind and helpful and they were especially kind to my wife while we were shopping for her car
Responsive to needs, great service and reasonably priced. And they provide pickup and delivery when you are stuck.
The young man Ryan in the service department was extremely helpful and polite.They gave me a loaner car to use.
Much improved service from my lat visit when the team was understaffed the service manager for my car was excellent
Great customer service....everyone greats you and make sure your comfortable while waiting for service!
Christian was very helpful with assistance in honoring a coupon. He was also very accommodating with myself and I noticed with other customers by offering water and such. Service was completed as promised. Waiting Area very neat and clean, ladies bathroom clean.
Very happy with welcome greeting, Anthony was very helpful and explained in detail. Service was great
Service was efficient and professional. All good. I am comfortable bringing my car their for seebcie
Friendly, professionally, knowledgeable, courtesy, unbeatable pricing, conveniently, location, car loaner available and excellent service. Will coming back for other services
Very courteous and professional from checkin to cash out. The even gave the car a wash and vacuum. Black Friday special for select customers was much appreciated.
Mercedes Benz of Hanover is a top quality destination for high-end automobiles. It's Service Department is professional and reliable.
Have been a customer at Hanover Mercedes for a number of years and would happily recommend it to anyone. Service is consistently excellent, the team are friendly, knowledgeable, and accommodating, and the newly renovated lounge and showroom are great. My most recent regular service appointment ended up being slightly more extensive than I anticipated–but the service agent, Ryan, was incredibly helpful, clear, and communicative. Ryan and the team made sure we got our car back serviced, cleaned, and in better shape than when it was brought in–and it was ready earlier and for less expense than originally quoted, ...
Christian my service advisor made my visit quick and easy. Service was done on time
Very good place to have car attended to. Quick service and reliability of the staff. I love dealing with Kristina! She is a gem.
The Service Team and Managers have been very accommodating, in the 5+ years we have been taking our vehicles to Mercedes - Benz of Hanover. The Team is thorough with great follow-up.
My first visit to Hanover Mercedes. I am totally satisfied with diagnosis and repair. Especially with attentive service by Steve.
He was very helpful, great personality, great pressure, several works were out that day. He shined work very well with all the customers. very professional.
Enio was a huge help!! He was extremely helpful with my warranty and also fair with pricing. Will always use him for any service! His accent reminds me of a formula 1 driver!
Very knowledgeable courteous and attentive dealership They are the perfect people to trust when you need service
The advisor name Cassidy is one of the best advisors I’ve ever dealt with period.
The service department in Hanover is outstanding! They provide the level of quality you expect from a Mercedes dealership and our the reason we intend to stay loyal to the brand.
Great experience buying a Mercedes. Well recommended to all definitely check it out totally worth it.
It took 3 phone calls over 4 days to make the appointment, but once that was done things went smoothly.
Amazing dealership to work with, they are very responsive, give you all the details on your car and what repair is needed, and are very helpful. Would highly recommend!
Great experience after initially thinking I would be purchasing another Audi. After driving the Mercedes it was love at first ride! My sales person Chris Norton was knowledgeable and able to answer all my concerns. I would highly recommend the dealership.
Steven Rebolo was the service advisor and he is the reason for my response! He was professional, informative, and helpful!
Ryan in the service department is top notch, excellent communication and follow through with explanation.
Dealing Matt and Chris was wonderful . I would work with Chris again. My wife and I had the best experience with Chris, and will recommend him to everyone
The service i got from Phelan was impeccable did everything possible to make my experience painless
Here's a Facebook review for the Mercedes dealership: *Facebook Review Options* *Option 1: Brief and Positive* "5/5 stars! [Dealership Name] exceeded my expectations with exceptional service, friendly staff and expert knowledge. Highly recommend!" "I recently visited and was impressed by the outstanding customer care, professionalism and expert knowledge. The staff made my experience seamless and hassle-free. 5/5 stars!"
Very laid back atmosphere, no high pressure sales tactics from the salesman, Rob L that helped put me in my awesome Jeep. He was genuine and great to deal with! Made the whole process smooth and easier than I thought it ever could be.
Great experience. Anthony D. in service was very helpful and accommodating. Highly recommend visiting Hanover.
I needed to get a license plate holder installed on the front of my new purchased-out-of-state car, and Ryan was courteous and helpful, even though I did not buy the car from Mercedes Hanover.
I was in a desire situation. I’m driving back home to Florida this Friday. My car had a potential issues which may have resulted in a break down anywhere along my 1500 mile trip. Ryan at MB of Hanover arranged for my car to be picked up at my summer home, towed to Hanover from Cape Cod. Car was fixed and will be delivered back to me within a day!
Service was great. Ryan really took great care of me a made sure I had a loaner car. Very nice.
Great experience, knowledgable and did not oversell me. Would return for another car in the future!
Pleasant…responsive..communicate well…fairly priced…professional .My experience with Ryan was why I will go back again.
Responsive, personable, efficient, and selection of card is great ! Chris Murphy in sales & Ryan Coyle in service are top notch! Seamless experience
Enio is the BEST! His continued caring and kindness to all his clients is absolutely amazing. He is the reason I keep coming back for my service needs. He is a super star !
Pleasant staff to schedule service appointment, good service and done in a timely fashion. Good and convenient communications with service advisor
Phelan was awesome from start to finish. Helped with exactly what we were looking for and didnt push anything else on us. Great customer service, will be back for future MB purchases.
Charles is great. The entire staff was patient, helpful and informative. Will buy all future MDs there.
I’ve used this dealership for service for two cars over the last two years. Excellent and timely service each time. Over the last year, Ryan has coordinated everything seamlessly. Use of text messaging to update status and request approvals is excellent.
Great service and clear communication! Kristina was really good and easy to work with as well.
Mohammed was the most attentive sales rep I’ve worked with in a long time.
I had an emergency warning about TWO rear tires losing air on my AMG GLE 63 (2024). I went first to 2 service stations and then to a tire store . Due to width of tires they refused to help. I’ found the nearest dealer in Hanover Ma. I had not been a customer.What a dealership! John lead guy assigned the problem to Chris who wrote it up. They along with everyone else involved were hardworking ,polite and knowledgeable. The entire dealership was very busy yet efficient with happy employees. That fixed the tires and I was on my way to Cape Cod..
The people that work there are all so friendly, kind and courteous. They can’t do enough for you.
Gene was my service representative at Hanover Mercedes and I couldn’t be more pleased with his help. I’m a big fan of Hanover Mercedes and their service staff. Big Thanks again to Gene.
Consciousness, dependable, thorough, good concierge service, responsive, appreciated constant text updates on service, very helpful
Kristina Williams , was very efficient and provided updates on the service of my car. Kristina was very helpful and provided excellent service.
We reached for service at 2:20 pm. We pulled our car in for service.. A gentleman approached us. I told him that I spoke to Tom who got me appt ; Can I speak to him ( service advisor) . Then he said I am your service advisor & my name is Jean he was very pleasant. He said he will do his best to get A service. My GLC 300 2017 had 40000 miles you should get B service I mentioned to me at 35 K I had got 50 K Service… he checked in for A service. I requested him for Car wash he said we are ...
Anthony Deldeo in the service department is a very helpful person. IMHO, Tony personifies and embodies the Core Values of the Mercedes Benz Brand in his Custom Service approach and has integrity in his dealings with consumers of the Mercedes Benz Brand. It was indeed a pleasure to have him as my Service Advisor while servicing my 2014 ML550 and 2017 Mercedes Sprinter Winnebago Era 170X.
Our experience was pretty streamlined. Placing of order to pick up. It was fairly simple and easy going!
Kristina Williams provided superior service and communication throughout my service. Thank you for your great work and for providing an excellent customer experience!
I had an immediate need for service. My car was scheduled for service and within 10 minutes of arriving I had a loaner car. Service was performed under warranty and within hours I head my car back. Special thanks to Michael Mitchell
Reliable, professional staff. Excellent Service. The service was explained in detail and performed quickly. Thank you to all!
They were very communicative, clear, and they provided excellent costumer service. I received daily text regarding the status of my car.
This is my very first time owning a Mercedes and my first time visiting this dealership and they treated me so well and kind and treated my car like it was brand new it was just an amazing experience overall I'm so pleased with them and I will be going back to them in the future.
Took my car in for 10k service. It seems to take at least 2 hours which seems a long time. The service rep was very nice and helpful. Hope he stays--noticed there are mostly new people working since I was there in the fall. They are in the process of renovating the dealership which is nice. It was very cold waiting in the showroom.
The staff at Mercedes-Benz of Hanover are friendly, the technicians are talented, my SUV has never run better. The service Advisor was knowledgeable and explained the services that were performed. My car was cleaned inside and out. I highly recommend this dealership to anyone, you will not be disappointed.
The Service staff are all terrific! The Service manager went out of his way to make sure I had a loaner car. I’m most grateful.
They are thorough in diagnosing issues, and in getting straight to problems’ resolution. The customer service is also excellent. Everyone there is unpretentiously friendly.
Albert and Christo made it easy.Very smooth operation clean easy. Pick up of car
Service department was great! Anthony kept us informed and our vehicle was ready when he said it would be.
Well organized. Completed work timely Kept me informed Cost reasonable Ryan was accessible and knowledgeable
Mercedes Hanover went above and beyond in helping me with service for my vehicle. Thank you very much!
Kristina was excellent on giving me all the info on what my car needs ASAP.
Excellent service got waited on right away young man Ryan Coyle took very good care of my problem with my car and explained what might be wrong and would call me back when he got results, which he did. Great service
Had a scheduled oil and filter change today. It was done in a timely manner, as far as the scheduling, and length of the actual appointment time. The cost of this service was fairly-priced as well.
Enio rebolo is personable attentive and knowledgeable regards service explanations . I’m following on with his other several r service recommendations
Great sales people and service department. Fair trade in value and timely process in new car purchase.
My sales person Nate is very good also Sam from finance so far so good
Top notch treatment far price great job service writer was very good he listened and did a great job
Excellent service. Anthony the service representative was outstanding! He kept me informed the entire time of service progress. I Will definitely come back when my next service is needed.
They were attentive and explained everything in detail about the service performed on my vehicle
I was 15mins. early for my 8:45 appointment. I was taken as soon as I got there 👍🏽 Very, very courteous when spoken too about my business today.