Customer Testimonials
Steve was very knowledgeable of maintenance services listened to my concerns, and patiently explained my service/car issues to help me make car maintenance decisions. Steve was informative and understanding my needs as he helped with providing transportation during the day while my car was serviced… also helped with options for payment/option for monthly payments. Thank you Steve!
I recently had a complex issue with my vehicle and was understandably concerned about how it would be handled. Service Director Ken Black didn’t hesitate to step in and take an active role in resolving the situation. My hat is off to him and his crew for a job exceptionally well done.
His professionalism, personal attention, and commitment to getting things right have given me confidence and peace of mind. I feel completely comfortable bringing my vehicle to Mercedes-Benz of Hanover for service and truly appreciate the way I was treated.
Outstanding customer service is easy to promise, but ... Read More DealerRater - Nov 11, 2026
I had a wonderful experience with Mercedes customer service team at the dealership. Kaitlyn was very professional, friendly, and helpful throughout the entire process. She went above and beyond to make sure I was taken care of and even arranged a loaner car for me, which I truly appreciated. Her kindness, communication, and willingness to help made the experience smooth and stress-free. Excellent customer service! Thank you for making a difference!
Went in for service, they thoroughly looked through my car and everything that could lead to an issue they tell you. Mercedes is the only dealer that you bring your car into them and they have to make it perfect no matter what it is so I respect them greatlyfor that.
We had issues with the extended warranty CPO we bought from MB Westwood. Our server rep Kristina Williams at MB Hanover was very helpful and reliable and help us to solve the warranty issue and fix the car. People are very friendly and willing to help, and I would highly recommend MB Hanover and Kristina.
Excellent service y muy bien trato hacia el cliente muy feliz de comprar con ustedes
We have purchased multiple cars from Phelan Dussault at Mercedes Benz of Hanover.. He is an amazing sales person! Call Phelan If you want to work with someone who is really on your side and wants to help you find the most suitable car at the best price. He knows cars and he knows people and he knows how to match them up. Thanks again Phelan for being sensitive to our needs with the knowlege and ability to patiently help us find the right car and never putting pressure to buy. We can't thank you enough!
GREAT, TAKE TIME TO HELP YOUR NEEDS, NO MATTER WHAT...D.A KEEP UP THE GOOD WORK 👍.
Steve in service was exceptional very attentive and kept me informed of the progress of my car repairs.
Outstanding service at Mercedes-Benz of Hanover! My GLE 350 experienced an unexpected mechanical issue several hours from home, and Steve immediately stepped in to help. He quickly arranged for diagnostics and secured a loaner so I could get home while my car was repaired. Steve made a stressful situation incredibly easy. Truly top-notch customer service!
Beautiful showroom!! Excellent service, excellent knowledge of their product!! Able to answer all questions !! Rate as 10/10
This dealership was professional from the beginning to the end Today was my first service apt and we could not be happier with the service of Al and the technician Zhan Lu
Always fast, efficient and accurate service, in a pleasant waiting area. Service advisor was polite and knowledgeable.
Excellent personalized service. Dylan was a star. Expedited the delivery of a part so that I could get the car back in time to make an important meeting.
Ken provided outstanding service and is very supportive throughout the manufacturing defect on my vehicle that was discovered since i bought it brand new! Thank you all for the great efforts you are putting into providing excellent service
Always great service. A service was performed on my vehicle, and I was able to use coupon offered by dealership to bring my cost down. Perfect
Very nice service on my vehicle today. They are very flexible and did exactly what needed to get done and didn’t pressure me to do more than was necessary.
John was absolutely outstanding in all sense of the word. He explained the entire process to me over the phone, took the time to provide me with the answers i needed, pleasant to speak with, and extremely reassuring. 100% recommend this service department for your AMG!!!
Kristina is awesome, providing prompt reliable service. She got everything done quickly even last minute add ons.
Fantastic service and parts Department. Their staff is amazing. The service on my car was done on time at a great price. The facility is welcoming, so comfortable as well. My service advisor was awesome
Everyone was very professional and polite. Very pleased with the work that was performed and the price was reasonable
Always professional and work performed as expected. Welcomed by my Service Advisor, Kristina. Professional a, knowledgeable and friendly.
Very good experience. Have purchased several vehicles at MB of Hanover. Will probably come in the very near future for a vehicle for my wife.
I had service A and they did a good job and on timely basis. Knowledgeable service rep and kept up good communication. Kristina.
We were very pleased with the Hanover dealership! Our sales person, Emily was excellent! She was very patient with us, explaining all the features of our new car and navigating us through the integration between our phones and the Mercedes software
I just wanted to leave a review for an amazing service advisor name Kristina Williams she truly care about her clients she over and beyond to assist her clients Mercedes Benz of Hanover is very lucky to have such an amazing and wonderful person. Like Kristina please visit her for all of our car needs
Great customer service. Kristina is an asset to the dealership. Look forward to my next Mercedes.
Beautiful Comfortable accommodating Efficient professional modern convenient modern professionally and efficiently operated extremely organized and operated with excellent personnel
I come to Hanover Mercedes for my number 1 Tech Alex D. He can Diagnose problems that many others seem lost, thanks to Alex for letting me know where he is so I can keep on coming in for service. I do miss my guy Adiel. Thanks Hanover Mercedes-Benz 😊
Kassidy did a fantastic job facilitating my service appointment. Truly a “can do” kind of professional. Great communication too
Excellent service from start to finish! The entire Mercedes-Benz service team was professional, friendly, and kept me informed throughout my visit. A special thank you to AL for providing outstanding customer service and making the experience smooth and stress-free. AL went above and beyond, and it truly showed. I highly recommend this service department and will definitely be back for future service.
Kind, caring, intelligent knowledgeable always available prompt polite STEVE is probably the best dealer at service area I have ever met
Brought my car in to be serviced and they did a great job of letting me know things that were wrong with the system . The team leader was awesome
Great customer care with exceptional service. The place is thoroughly clean with good people who understand what they are doing. The fact that they partner with almost all major banks is another key aspect not to look elsewhere
We had an exceptional experience at Mercedes Benz of Hanover from the start of the process to leasing a beautiful car.
I really appreciate the pickup and dropoff service this dealership offers to customers who live on n Cape Cod. The service rep Al was very attentive and helpful and explained all of the recommended services to my vehicle.
Emilie doing in excellent job she’s very nice and considerate me as a customer she deserves a big raise thank you very much for your kindness Emilie really appreciated your help MAY GOD BLESS YOU AND PROTECT YOU AND YOUR FAMILY,Be blessed. 🙏🙏💘💘💘💘💘💘💘💘💘💘
On time, great customer service. Discount applied. Quality & honesty is evident. Answered all my question.
Courteous prompt service. Service explained and amount stated was within reason after Total bill Al Erdos 5*
I had a great experience with the Service Department at Mercedes-Benz of Hanover. My service manager, Ryan, was professional, knowledgeable, and kept me informed throughout the entire repair process. He made sure the work on my Mercedes E350 was completed efficiently and everything was handled smoothly. I really appreciate the excellent customer service and attention to detail. Thank you, Ryan and the entire Mercedes-Benz of Hanover Service Team!
Excellent service, with car washed and interior cleaned as well. Very pleased with the results.
I find it outrageous that they charge $245.88 to do a diagnostic of my car when I told them what was wrong. I also told them what messages that I was receiving on my mobile app that my coolant level was low. Even after I left, I just received another mobile app reminder that my coolant level is low. My reminder came this morning at 12:46 just after midnight. So even though they “ possibly fix the issue”. My mobile app through Mercedes still is not recognizing that my coolant issue has been resolved. And if all it was was a low amount ... Read More DealerRater - Jul 18, 2026
Excellent dealership, very professional service provider. I always feel welcome and get treated with the upmost professionalism by my service provider and the dealership really stand behind their word on everything, I’ve purchased many cars here and I will continue to bring my business to Hanover Mercedes-Benz.
Rotimi was the best - great to work with. Rob Leaver was very helpful and responsive during the negotiating process.
Excellent dealer and dealership in Ma. Excellent employees and excellent service. My family also has their cars serviced there I give them 5 stars. Won’t go any where else.
Muhammad gets a 5 stars for sales rep service, listening, and response time was excellent. On the other hand, business manager for closing was not as personable.
When I dropped my car off it needed to be serviced when I picked it up it was all serviced and running excellent and Nice n clean so thank you
My salesman Mohammed was excellent. He really made me feel at ease and excited about my new car!
Excellent service by my service rep! Was very kind and understanding when I had to pick up my car a day late due to having a migraine. Also very transparent about prices, etc. Super nice guy!
Had a wonderful experience. Very well welcomed by Enio Rebolo. Kept me informed about everything and was exactly as I expected accuracy and timing.
The level of service here is terrific. My service advisor couldn’t have been better. Kept me up to date all through the process. Ryan Cole was absolutely great.
Rotimi was my salesman he was excellent. But everything after the sale has been a problem communication is non-existent to explain on Friday the day after I got my car they went to the registry and had trouble with the plates the sales manager called me and said there was a problem and to call me as soon as possible which I did. This problem didn't affect me right away because I was away for the weekend but come Monday I expected the plates delivered before noon which is what I was told I kept calling the dealership they ... Read More DealerRater - May 22, 2026
My experience at the Mercedes dealership in Hanover was exceptional today especially want to acknowledge Ryan Coyle who was above and beyond service standards. Thank you.
Very helpful and kind. My service guy was amazing. He kept me updated with everything about my car and looked for offer and specials to help with the purchase for service.
Wonderful, no pressure to buy dealership! I would highly recommend them to anyone looking. My dealer, Ben, was fabulous and made the process easy!
Easiest and quickest car buying experience I've ever had. Phelan is the go to dude!
Fast great friendly service, even a car wash thrown in. What more can you want from a dealership
Eino, was very helpful. He Explained everything to me, also whats expected at my next service. Very happy
Ryan at service is terrific. Very prompt and fast. Operation is spotless. Customer service is great
Great service. Major work done ahead of schedule. No push on other stuff. Great review of cars condition.
I had wonderful experience with Kevin. He was efficient and kind.. Kept me updated the whole time.
Al the service advisor is one amazing person, I have dealt with a lot of advisors owning Mercedes cars, but AL is the best I ever had, always goes the extra mile for his customers he treats you like his family always giving updates and keeping you inform! My experience was amazing because of him.
My 2013 MB350 sedan was in for warranty work, which required multiple days of service. I was provided a loaner and the work was done as planned. My service representative was very professional and kept me informed of the work progress. I was very pleased with the staff and service.
Good communication. Pleasant staff. Ryan is always very helpful, from scheduling to invoice. It’s expensive, but it IS. a Mercedes dealership. I recommend.
Great customer service—Ryan took care of everything. I recommend this place to everyone. Thank you Mercedes Hanover.
I worked with Kristina Williams who I have worked with before she’s extremely professional and very good at what she does. The dealership is very professional. They do a great job. Very thorough. The only criticism I have is that the cost of the work is quite expensive.
Service was outstanding, pleasant team, efficient service, comfortable waiting room with great WiFi! This is why I keep coming back…
The dealership is clean and functional from a customer standpoint. The staff is friendly and attentive, eager to assist or answer questions. I have found the service advisors to be adept at answering technical questions dealing with service issues. I feel personally fortunate to have Enio Robolo as my service advisor. He is extremely well versed in the Mercedes brand and patient in explaining what I need answered concerning my vehicle.
I am extremely disappointed with my recent experience. I had a confirmed appointment, yet I was not acknowledged or treated with the courtesy I expected. The interaction made me feel uncomfortable and disrespected. As a customer, I expect fair and professional treatment at all times. I encourage management to review their customer service practices and ensure that all clients are treated equally and with respect.
My visit to dealer was professionally handled efficiently , courteously , welcoming & processionally would highly recommend this dealership to all,
I am very satisfied with the service this time 👍, and I am very grateful for the loaner car they provided!
Outstanding service provided by Ryan Coyle Pleasure to work with every time we meet. A solution driven individual for sure Thank you Ryan
I have been driving my 2011 GLK 350 for 15 years. I bought it in CT when my 300E died on my way back from NY. Tuesday my GLK would not start at the dentist office in Norwell. Tom at MB sent an Uber, towed my car and gave me a loner, a pretty ruby red MB. I loved it but I love my old GLK more. Best service I have had with MB in years. I highly recommend Hanover MB.
Muhammad was exceptional. Knowledgeable, well prepared, honest. Would highly recomnend the dealership, ask for Muhammad.
I was treated with respect, kindness and professionalism from the moment I arrived, to the moment I left. Kevin took the time to explain every detail and answer all my questions. This is truly the best Mercedes dealership I have encountered.
Very professional staff. They are courteous and very helpful. Workmanship is top notch. Thy have a great waiting area. Very comfortable with tvs, coffee and snacks.
I've noticed an improvement since my previous visit. The staff is clearly more attentive. They're more engaged and helpful.
Enio provided efficient, knowledgeable and friendly service. Who could ask for anything more. I’ll be back.
The sales representative was very courteous and knowledgeable about the vehicle and I was given a lengthy test drive to get a good feel of the car
I pulled in here unscheduled and in a bind - a leaking rear tire and I needed to catch the boat to the islands in 3 hours. Kevin stopped what he was doing and had me back on the road in less than an hour. Extremely professional, efficient and friendly. Definitely reassured me that the Mercedes brand has your back!
It went very well. Kristina was very helpful in answering my all questions. Thank you!
Excellent service with clear explanation to me of the car’s needs. Very confident of a job well done!
Great service all around ! Our service advisor ( Al ) was very professional and courteous, kept us informed and got our car back to us in schedule. The valet pick and delivery service was great, our driver ( Vern ) kept us informed took good care of our car.
Happy with the treatment. I got there and someone was ready to take the car. The person who did the paper was very friendly and helpful.
Hag a great experience with my agent assisting to my car. Very nice guy. Great knowledge. You ça. Tell he care about my car.
Muhammad helped us since the very beginning of our journey with Mercedes-Benz. He has proven himself to be a professional and a great salesman. The whole team at Mercedes-Benz in Hanover is great! Happy to be part of the Mercedes family !
Hassle, free experience. Russell was very knowledgeable and courteous through the whole transaction. He walked us through every aspect of the vehicle.. Highly recommend Mercedes of Hanover!
Not a great day for Mercedes Benz of Hanover service. Arrived for 7:30 service appointment, mount, balance, 4 tires + 4 wheel alignment. Scheduled the appointment noting I would wait. Turned into a 4 1/2 wait, it shouldn't be. Pressed for time so skipped the car wash. However, the arm rest had some grime, dash was left in maintenance mode and the wheel lubrication was left on the four wheels. The client manager was apologetic and stated that they had one mechanic working on two cars at once. Will head back to the dealership I have used for the past 15 years where it has always ... Read More DealerRater - Dec 29, 2025
Purchased pre-owned BMW from here that I was excited to find! Few snags with pick up that have mushroomed! When I picked up vehicle after they servicing detailing and registered I was surprised that the salesperson had no knowledge on any features on car and told me to go to my local BMW dealership Genius Bar. Vehicle had a rejection sticker since they’d removed battery so I have to get the correct sticker and then submit for reimbursement. After a day or so vehicle check warning light came on for service and was told it was because their tech ... Read More DealerRater - Dec 26, 2025
Service is outstanding. Responsive. Hospitable. And on top of it. Easy to work with. Efficient.
Very helpful and professional service to fit me in and change a tire on Christmas Eve.
Ryan provided exceptional service with a quick turn around. Tech video was also informative to help in getting a customer car properly diagnosed following a collision
The recommended intake hose repair for $.01 which I approved was not done. I would like to have it done at some point. I assumed the $.01 price was because it's not an expensive part and could be covered by the $900 transmission flush I paid for. I can schedule the appointment whenever you can get the part. Thanks
Great customer service. Wouldn’t go anywhere else! Especially like working with Ryan. He is always courteous and makes us feel like VIP’s.
I am very pleased with the service provide by Muhammad Khan. He is a knowledgeable young man
Very well organized service team. The waiting area is a great spot to get some work done or lounge in front of the big screen.
My experience was good; Enio was my assigned service technician and was extremely knowledgeable, professional and most importantly transparent about my service on my vehicle.
The service team works quickly and efficiently to service my vehicle and also gave a list of service items needed.
Great dealership, they made the buying process smooth easy and efficient. Would definitely recommend them.
Leadership has really put together a first class team and experience. The service department are really there for the customers and we appreciate them. My advisor Ryan is the best.
