Customer Testimonials
Excellent dealer and dealership in Ma. Excellent employees and excellent service. My family also has their cars serviced there I give them 5 stars. Won’t go any where else.
Muhammad gets a 5 stars for sales rep service, listening, and response time was excellent. On the other hand, business manager for closing was not as personable.
When I dropped my car off it needed to be serviced when I picked it up it was all serviced and running excellent and Nice n clean so thank you
My salesman Mohammed was excellent. He really made me feel at ease and excited about my new car!
Excellent service by my service rep! Was very kind and understanding when I had to pick up my car a day late due to having a migraine. Also very transparent about prices, etc. Super nice guy!
Had a wonderful experience. Very well welcomed by Enio Rebolo. Kept me informed about everything and was exactly as I expected accuracy and timing.
The level of service here is terrific. My service advisor couldn’t have been better. Kept me up to date all through the process. Ryan Cole was absolutely great.
Rotimi was my salesman he was excellent. But everything after the sale has been a problem communication is non-existent to explain on Friday the day after I got my car they went to the registry and had trouble with the plates the sales manager called me and said there was a problem and to call me as soon as possible which I did. This problem didn't affect me right away because I was away for the weekend but come Monday I expected the plates delivered before noon which is what I was told I kept calling the dealership they ... Read More DealerRater - May 22, 2026
My experience at the Mercedes dealership in Hanover was exceptional today especially want to acknowledge Ryan Coyle who was above and beyond service standards. Thank you.
Very helpful and kind. My service guy was amazing. He kept me updated with everything about my car and looked for offer and specials to help with the purchase for service.
Wonderful, no pressure to buy dealership! I would highly recommend them to anyone looking. My dealer, Ben, was fabulous and made the process easy!
Easiest and quickest car buying experience I've ever had. Phelan is the go to dude!
Fast great friendly service, even a car wash thrown in. What more can you want from a dealership
Eino, was very helpful. He Explained everything to me, also whats expected at my next service. Very happy
Ryan at service is terrific. Very prompt and fast. Operation is spotless. Customer service is great
Great service. Major work done ahead of schedule. No push on other stuff. Great review of cars condition.
I had wonderful experience with Kevin. He was efficient and kind.. Kept me updated the whole time.
Al the service advisor is one amazing person, I have dealt with a lot of advisors owning Mercedes cars, but AL is the best I ever had, always goes the extra mile for his customers he treats you like his family always giving updates and keeping you inform! My experience was amazing because of him.
My 2013 MB350 sedan was in for warranty work, which required multiple days of service. I was provided a loaner and the work was done as planned. My service representative was very professional and kept me informed of the work progress. I was very pleased with the staff and service.
Good communication. Pleasant staff. Ryan is always very helpful, from scheduling to invoice. It’s expensive, but it IS. a Mercedes dealership. I recommend.
Great customer service—Ryan took care of everything. I recommend this place to everyone. Thank you Mercedes Hanover.
I worked with Kristina Williams who I have worked with before she’s extremely professional and very good at what she does. The dealership is very professional. They do a great job. Very thorough. The only criticism I have is that the cost of the work is quite expensive.
Service was outstanding, pleasant team, efficient service, comfortable waiting room with great WiFi! This is why I keep coming back…
The dealership is clean and functional from a customer standpoint. The staff is friendly and attentive, eager to assist or answer questions. I have found the service advisors to be adept at answering technical questions dealing with service issues. I feel personally fortunate to have Enio Robolo as my service advisor. He is extremely well versed in the Mercedes brand and patient in explaining what I need answered concerning my vehicle.
I am extremely disappointed with my recent experience. I had a confirmed appointment, yet I was not acknowledged or treated with the courtesy I expected. The interaction made me feel uncomfortable and disrespected. As a customer, I expect fair and professional treatment at all times. I encourage management to review their customer service practices and ensure that all clients are treated equally and with respect.
My visit to dealer was professionally handled efficiently , courteously , welcoming & processionally would highly recommend this dealership to all,
I am very satisfied with the service this time 👍, and I am very grateful for the loaner car they provided!
Outstanding service provided by Ryan Coyle Pleasure to work with every time we meet. A solution driven individual for sure Thank you Ryan
I have been driving my 2011 GLK 350 for 15 years. I bought it in CT when my 300E died on my way back from NY. Tuesday my GLK would not start at the dentist office in Norwell. Tom at MB sent an Uber, towed my car and gave me a loner, a pretty ruby red MB. I loved it but I love my old GLK more. Best service I have had with MB in years. I highly recommend Hanover MB.
Muhammad was exceptional. Knowledgeable, well prepared, honest. Would highly recomnend the dealership, ask for Muhammad.
I was treated with respect, kindness and professionalism from the moment I arrived, to the moment I left. Kevin took the time to explain every detail and answer all my questions. This is truly the best Mercedes dealership I have encountered.
Very professional staff. They are courteous and very helpful. Workmanship is top notch. Thy have a great waiting area. Very comfortable with tvs, coffee and snacks.
I've noticed an improvement since my previous visit. The staff is clearly more attentive. They're more engaged and helpful.
Enio provided efficient, knowledgeable and friendly service. Who could ask for anything more. I’ll be back.
The sales representative was very courteous and knowledgeable about the vehicle and I was given a lengthy test drive to get a good feel of the car
I pulled in here unscheduled and in a bind - a leaking rear tire and I needed to catch the boat to the islands in 3 hours. Kevin stopped what he was doing and had me back on the road in less than an hour. Extremely professional, efficient and friendly. Definitely reassured me that the Mercedes brand has your back!
It went very well. Kristina was very helpful in answering my all questions. Thank you!
Excellent service with clear explanation to me of the car’s needs. Very confident of a job well done!
Great service all around ! Our service advisor ( Al ) was very professional and courteous, kept us informed and got our car back to us in schedule. The valet pick and delivery service was great, our driver ( Vern ) kept us informed took good care of our car.
Happy with the treatment. I got there and someone was ready to take the car. The person who did the paper was very friendly and helpful.
Hag a great experience with my agent assisting to my car. Very nice guy. Great knowledge. You ça. Tell he care about my car.
Muhammad helped us since the very beginning of our journey with Mercedes-Benz. He has proven himself to be a professional and a great salesman. The whole team at Mercedes-Benz in Hanover is great! Happy to be part of the Mercedes family !
Hassle, free experience. Russell was very knowledgeable and courteous through the whole transaction. He walked us through every aspect of the vehicle.. Highly recommend Mercedes of Hanover!
Not a great day for Mercedes Benz of Hanover service. Arrived for 7:30 service appointment, mount, balance, 4 tires + 4 wheel alignment. Scheduled the appointment noting I would wait. Turned into a 4 1/2 wait, it shouldn't be. Pressed for time so skipped the car wash. However, the arm rest had some grime, dash was left in maintenance mode and the wheel lubrication was left on the four wheels. The client manager was apologetic and stated that they had one mechanic working on two cars at once. Will head back to the dealership I have used for the past 15 years where it has always ... Read More DealerRater - Dec 29, 2025
Purchased pre-owned BMW from here that I was excited to find! Few snags with pick up that have mushroomed! When I picked up vehicle after they servicing detailing and registered I was surprised that the salesperson had no knowledge on any features on car and told me to go to my local BMW dealership Genius Bar. Vehicle had a rejection sticker since they’d removed battery so I have to get the correct sticker and then submit for reimbursement. After a day or so vehicle check warning light came on for service and was told it was because their tech ... Read More DealerRater - Dec 26, 2025
Service is outstanding. Responsive. Hospitable. And on top of it. Easy to work with. Efficient.
Very helpful and professional service to fit me in and change a tire on Christmas Eve.
Ryan provided exceptional service with a quick turn around. Tech video was also informative to help in getting a customer car properly diagnosed following a collision
The recommended intake hose repair for $.01 which I approved was not done. I would like to have it done at some point. I assumed the $.01 price was because it's not an expensive part and could be covered by the $900 transmission flush I paid for. I can schedule the appointment whenever you can get the part. Thanks
Great customer service. Wouldn’t go anywhere else! Especially like working with Ryan. He is always courteous and makes us feel like VIP’s.
I am very pleased with the service provide by Muhammad Khan. He is a knowledgeable young man
Very well organized service team. The waiting area is a great spot to get some work done or lounge in front of the big screen.
My experience was good; Enio was my assigned service technician and was extremely knowledgeable, professional and most importantly transparent about my service on my vehicle.
The service team works quickly and efficiently to service my vehicle and also gave a list of service items needed.
Great dealership, they made the buying process smooth easy and efficient. Would definitely recommend them.
Leadership has really put together a first class team and experience. The service department are really there for the customers and we appreciate them. My advisor Ryan is the best.
Dealer location is perfect right by by the exit of rd 3 Enio Rebolo were very professional and helpful.
I bought my vehicle in 2020 from the dealership had a five year warranty bumper bumper over the last five years had issues with certain items on the vehicle. Most of them were taken care of through trial and error.. I got to admit the Service in the past has been below average but this last time I brought my vehicle up for 40,000 mile check up they were very professional and courteous. Communication in the past has been below average this last time they stepped up their game and did a great job.
Excellent customer service and knowledgeable technicians. Very courteous and professional staff that always answer any questions I may have.
Mark was so great to work with. The dealership was supposed to have loaner ready for me unfortunately there were nine available. Mark C went above and beyond to accommodate me.
Daniel and Enio went above and beyond my expectations in providing excellent customer service as they assisted me address a very unfortunate event with my new 450 GLE. I somehow gained a few scratches on a passenger door and they were able to buff out the scratch and my car looked brand new once again! I have always received excellent service at MB Hanover!
My experience with Mercedes-Benz was disappointing from start to finish. For a premium brand, the service fell far below expectations.
Phelan was phenomenal, he represented your dealership well. Although we were only buying an inexpensive, used vehicle for my daughter he treated us as if we were purchasing a new MB.
Kristana at Mercedes-Benz of Hanover is exceptional at her job. She consistently provides the best deals, outstanding customer service, and makes every visit smooth and stress-free. Her professionalism, honesty, and dedication truly stand out. Mercedes-Benz is extremely lucky to have someone with her level of talent and work ethic. In my opinion, she has the potential to run her own dealership one day. I can’t go wrong working with her—she’s the best
Service rep Daniel made this a dream. He offered direct phone line and was very responsive. They dropped off a loaner, honoring my request to lend us a model that my wife would like to test drive.
Daniel Lopez was very helpful. I traveled from Martha's Vineyard & my parts were ready!
Service Advisor Enio is a pleasure to work with. A great person. Very knowledgeable, extremely helpful and thorough! I would love to have as an employee in my own business!
Steven Rebelo, my service advisor, the Service Manager and the GM are all fabulous! They've helped me out with insurance issues that were not my fault and costly necessary repairs. I have an ancient (2012) E350. I can't afford a new car and I need to keep this one safe since my teenage grandson, Brady, also drives it. MB Hanover knows how much I need this vehicle and they work with me to keep it safe.
MB of Hanover has greatly improved it's Van service for customers. Kevin Cowden is great as the new van service manager.
Enio Rebolo is the best, most knowledgeable service advisor in the business. Very personable and experienced. A pleasure to deal with !!
Want to give a huge thank you to Enio my service advisor. With how busy he is - he was professional, courteous, detailed and took the time to explain the issues w my car. My c300 lost gas sensors and I ran out of gas on hwy 93 in fast lane - after a very scary & stressful situation he made the diagnosis and repair seamless. Thanks again for all your help Enio,the technician/ mechanic and Will.
Clean and comfortable waiting area and conveniences. Pleasant and courteous employees who seem customer focused. My service advisor is very knowledgeable and explains matters thoroughly.
Service department is great but their phone service is horrible. When you push for service no one answer’s the phone and it just rings and rings. I finally had to go to another department. I call at least 6 times over two days.
Friendly, knowledgeable team made my leasing my new GLE effortless. I Highly recommend this dealership.
Always very good service. Special thanks to Steve and Ben who were extremely helpful. It was a long day but I’m happy that my car is in excellent condition once again. Thank you all.
I’ve been servicing my vehicle here for years and have always received reliable maintenance. Ryan has assisted me several times and continues to stand out—professional, pleasant, and communicates clearly. Definitely, recommend this location if you’re looking for reputable location. Hanover is the one!
Second time to visit — extremely helpful and very courteous!! Great - fast - service. Will Return again.
Clean dealership, nicely designed, great service, and great people. What more can you ask for?
Excellent operation and dealer ship. Very professional and courteous through the entire process. Would highly recommend!
I am so happy I found my dream car. Geoff Giampapa was a great and helpful salesman. He made the whole process seamless. He even stayed late to make sure I got into my dream car. Also, the financial manger Sam Li was so informative. He explained everything he made me feel very comfortable. I would definitely buy from them again and I love my car so much thank you.
Ryan, my service representative, is superb. He is very personable and professional. Everything was very timely. Ryan kept me up to date on the progress of my 60K maintenance. Having a loaner also is very convenient. Thank you Ryan for making this all possible today! The overall experience a top 10+++.
Mercedes of hanover is a great dealership. I am always comfortable when waiting for the service to be completed and the staff is always friendly
Ryan, went through everything i asked for and confirmed each step of the process. I was informed through texts and phone calls. Everything was orderly.
Performed service as requested in a timely manner and did a great job on the full detailing
MB of Hanover has an excellent Service Department. I have been taking my cars there for ten plus years and have always been happy with their service. My advisor, Enio, as well as Shawn, are courteous and take time to inform me of the services needed on my car and why. A new feature is the video they send you showing exactly what needs to be done.
I really appreciate how nice everyone is. Communication is good as well. Enio helped me this time and he made the service process very easy. This time I also got a video showing me the undercarriage and my tires. I had a feeling I was going to need some new tires, and it was appreciated to have the service engineer send me a video with the reasons why.
Great service! Enio went above and beyond for me today! Won’t take/buy my car anywhere else
Easy, They listened to my concerns and provided the service I needed and my service contact, Steve, was respectful and attentive. Thank you.
My experience was overall very poor. My work van was held hostage for over a month due to inability to properly estimate the repairs, made worse by lack of communication, and general unwillingness to perform the work I requested
Mercedes-Benz of Hanover upholds high standards. Personnel from various departments provide exceptional support. I confidently recommend Mercedes-Benz of Hanover for sales and service.
So helpful and accommodating. Hanover goes above and beyond to make their customers feel important. Ryan is exceptional.
Very attentive to all our needs. Great service by salespeople made us feel valued and appreciated.
Wonderful dealership to work with. Our salesperson Geoff Giampapa was very professional, knowledgeable and helped us with our decision of buying a new Mercedes. Geoff was friendly and listened to all our many questions. We are so happy with our new Mercedes and so glad that we chose Mercedes of Hanover. We would highly recommend working with Geoff Giampapa-the best salesperson.we had great service with all the team.
We bought 2024 GLE350 with 9,000 miles on it and it took almost a year for them to get us a second key. Today, my wife took her car in for service for the first time at 15,000 miles after putting 6,000 miles on it. The dealership decided on their own to do the 20,000 mile Service B on it even though she still had another 5k miles to go. So she walked out of there today with a bill for $1100. This service costs different amounts depending on what part of the country you are from and can range from around $650 to $1200 depending on what ... Read More DealerRater - Aug 26, 2025
Great dealership very organized and professional loved my sales manager rob is awesome would recommend
I just purchased out of state a new G wagon. The engine light went on and I had to get it looked at. It was my first time visiting Mercedes-Benz in Hanover. It was beyond my expectations in terms of the level of service and professionalism. Absolutely incredible. Steven was the best.
They sold me a car that needed $600 repair 30 days after I bought it. New sprk plugs and they say they don't sell car below 50% wear and tear. They are no good go to Somerville mercedes benz.
Ryan is terrific…he went above and beyond. I was kept informed at all times.
Fast courteous Ryan went above and beyond! Would definitely recommend using him as a service representative
First time at MB hanover.
I scheduled an appt with service after getting a notification in my car. When i arrived I was asked what service I was scheduled for. I said I wasn't sure, I was getting a service B notice. Without them even looking at my car, I was handed a paper to chose 1 of 3 services ranging from $699-$899. When I called my husband, to ask him, he said “you just need an oil change.” I wasnt even given that option.
While waiting for my oil change. I was approached by a salesman who was asked me ... Read More DealerRater - Aug 18, 2025
