Customer Testimonials
Great service and very friendly. I would recommend MB of Hanover due to the ease.
Service is very good. Prices are quite high though. Kristen who managed my service was extremely helpful.
I recently visited for my lease renewal. The process was extremely easy and pleasant from beginning to end. Ben was my main contact at the dealership. He was proactive and contacted me prior to the end of my current lease to see if I was interested in early turn in and had the perfect cars lined up for my test drive. He was easy-going and flexible with working with his team to Work towards an agreeable lease agreement. Things went so well I was able to leave same day with my new car!
Service experience was very good, advisor took time to explain everything. Facility upgrade was very nice with comfortable seating and beverage service.
Cassidy is the best! She helped me pick up a loaner car, updated me on a daily basis via phone calls/voice messages, and fully addressed all of my concerns I had about my 2023 GLA 250. When needed, she also worked with the sales department. I have been to two other dealerships for my previous MB cars, however, I must say that the customer experience with your service department is the best. She made my visit a seamless and enjoyable one. A lots of Kudos to her and your service technicians.
Everyone we dealt with was very helpful and professional. Nate worked very hard to make me being a Mercedes driver again. It was a pleasure to work with him.
This Dealership has Great customer service the place looks very nice and comfortable , fast service ,
Absolutely perfect and awesome !! Great service and the team is great !!! Took good care and on time !!!
Today's Mercedes-Benz of Hanover service experience was exceptional! My service advisor was first rate as was the loaner he provided to me. The work was completed on time; no problems, no complaints.
Best service ever. Professional sales and financial services. Everything went smooth as usual. Sam li and Albert Rivera are the best Mercedes representatives I work with
I have the dealership an extra day with my car. I came to pick it up and it was not washed in the inside was a mess. I am absolutely unsatisfied. I expected more and truly not happy.
Excellent communication from Ryan in service. The entire repair from estimate to pickup went as smooth as possible.
Rotimi was very helpful allowing me to test drive multiple cars until I found the right one and no Pressure !! Rob in finance was also great to work with. Overall a very relaxing enjoyable experience.
Awesome people, very helpful and knowledgeable. They provide everything you need. A+ dealership and beautiful building!
These are the most professional people I have ever met in dealing with buying and selling cars
Really smooth process from scheduling to check in and text updates from Steven. Great service!
I was thrilled with the excellent service. The effort to please was above and beyond. They made it very easy for me and affordable.
We had a great experience all around. Our salesman Rob Lee was amazing. Would definitely recommend buying from him.
My experience was excellent, all thanks to Ryan C. He is a great representative of Mercedes, so helpful, kind, and polite; he really made me feel that I could rely on him to take care of everything. I had a flat on route 3 south just at exit 33. It was almost 6 pm so I could not get service that evening and my E450 hybrid did not come with a spare. Mercedes road side assistance sent a tow truck but left me stranded (I live on Cape) in a gas station near the dealership, they never sent a car or Lyft as ...
Able to schedule same day, work was quickly done and cost was very reasonable. Will come back in future.
Efficient, quality work from the entire team! We appreciate the team work & great customer service. Thank you, JB
They're super helpful and knowledgeable. Appreciate all their help, ingenuity and hard work. Love when I pickup my car and they have completed all of the necessary repairs. They never miss a single issue.
Brand new waiting room and service department. Highly recommend Ryan he was outstanding- I’m not a fan of service people typically, but he was great with communication and meeting my expectations.
Always given great service in.timely manner for repairs and maintenance. Service Adviser Enio was exceptional.
Best Mercedes service time I’ve ever worked with! They are beyond thorough. Nothing is rushed, a personal relationship is their top priority with every customer. Unlike other dealers where certain fees and charges are snuck into the final bill, Mercedes of Hanover explains every aspect and detail ensuring the customer is aware and satisfied with their service. I would highly recommend for anyone who is seeking high class service for their Mercedes of any year, passenger or commercial.
It takes pride in customer service.and as a customer I am really grateful for that
My salesperson Phelan was exceptional ! My overall experience exceeded my expectations! The entire dealership made this transaction very easy ! Would highly recommend them for your next purchase! Thank you !
Excellent experience from beginning to end. The sales rep was extremely kind as well as finance.
Super easy to schedule my maintenance appointment. They completed the maintenance quickly and had me on my way in no time! Always professional and courteous!
Excellent customer service as well as communication. Quick, efficient however, not rushed. I was provided with a brand new vehicle while needing to leave my for service.
Henry Sestayo Is one best sales guy out here.he is very nice and efficient .I give him 100 perfect in customer service
The knowledgeable Service department completed the service in a timely and professional manner. They kept me informed of the delivery time.
Good, convenient Nice drive through Just dropped the car off so I didn’t hang around. Thanks for the Lyft.
The dealership has always treated me fairly Good quality product at a good price I would highly recommend them
Very accommodating and a great promotional offer made in a timely fashion and a very big thank you!
I purchased my car from M-B Hanover and have it serviced there even though I live 30 miles away.
I find that this dealership provides for me an excellent service for purchasing a new car. The process is quick and usually a fair price has been given to the car that is traded in.
Best place to bring your car in for service .nice waiting room and Friendly staffs. They get me in and out quick .
This dealership has top notch service!! It was so easy to drop off and pick up. They Looked my car over head to toe and gave it back shiny and clean!!
Great dealership clean and comfortable. The staff is knowledgeable and friendly. I’ve been going there for years and will continue to go there. Highly recommended!
Everyone was very helpful, informative and accommodating. The communication via email made things very convenient. Kassidy, my service advisor made sure I received the communication as well.
This Dealership has finally changed for the better. New management is doing a great job. My service advisor Rayan Coyle was excellent.
Excellent experience from start to finish, the car feels amazing with the new tires. Thank you
The service department is extremely helpful!! I’ve had service work done before and my car is currently in for som warranty repair work. Kristina is my service manager and she’s awesome!!
I had my car serviced at this dealership today and left feeling very safe. My service advisor Enio was AMAZING- caring and helpful. He answered all my questions and was very polite towards me. Thank you, Enio.
Dealership recently renovated. Looks great. Friendly staff. Car completed timely. Would recommend to family and friends
Tom really worked with me to get my car picked up & a loaner was left. He was so nice & helpful. Anthony, our service manager was amazing as well. He called us every day to keep us informed. They were really nice to work with.
Enio always accommodates my time frame and delivers my service repair on the time agreed
Great customer service. Timely manner. Service department explained each and every service performed on vehicle.
They all work as a team. Spent much time with me figuring out my navigation and remote start only to find out it's my outdated pixel phone! Rotimi is really good to deal with as a sales person very patient and pleasant personality. The entire group make an effort to help with smooth sale and trouble shooting any difficulties you may encounter
Making the appointment online was very convenient and easy. Was greeted promptly and wait for service was acceptable. Coffee/tea and water were nice to have. Wish there were some snacks available even from a vending machine.
Great dealer! Very knowledgeable! Phenan in sales was great to deal with! 5 star service!
xcellent customer service, the sales team was very helpful and knowledgeable about the car features," Had a great experience with the dealership, they made the buying process smooth and easy.".
I’ve dealt with Chris from sales, Anthony from service. I also picked up a few items from parts. Everyone was super helpful and friendly. It’s a great place with awesome people! If you’re interested in a Mercedes buy one there!
I had a very favorable experience this time with my service advisor Anthony Del Deo. Anthony clearly and fully explained the details of the work to be done to my C300 in a manner that shows respect to his customers. This was a completely differant experience from one that I had in September 2023. Enough said, so keep your staff like Anthony happy so that customers will be more inclined to come back!!
The service staff is so pleasant and attentive. They always go above and beyond for the customer!
Steven was great. He stayed in close communication with me and the loaner car was available as promised.
Ben Stahl was excellent to work with! He's very professional. Robert Leaver in finance provided a smooth and pressure free transaction. I recommend MB of Hanover to meet your automotive needs. Great place to do business
I didn’t purchase a Mercedes. I bought one of their used cars. The experience was great. It was an easy purchase and they made me feel like I was buying a million dollar car rather than a used non Mercedes brand. Go there. Great service. Attention and I’ve already shared with some friends who are looking. That’s where I will look first when I’m ready to buy again.
Everybody was kind and helpful and they were especially kind to my wife while we were shopping for her car
Responsive to needs, great service and reasonably priced. And they provide pickup and delivery when you are stuck.
The young man Ryan in the service department was extremely helpful and polite.They gave me a loaner car to use.
Generally a good dealership but this time I made an appointment for service and reserved a loaner. It took 1.5 hours to get a loaner.
Much improved service from my lat visit when the team was understaffed the service manager for my car was excellent
Came in for a regular service and ended up waiting for 5 hours before I had to leave (with service still unfinished). There was no indication up front that a standard service would take this long. In addition, I don’t understand how every time I go in for a regular service, there ends up being additional maintenance necessary that makes my final bill between $2k-$3k every time I go in. Just feels like I am being taken for a ride. Either that or the brand just requires more than a normal amount of service.
Great customer service....everyone greats you and make sure your comfortable while waiting for service!
Christian was very helpful with assistance in honoring a coupon. He was also very accommodating with myself and I noticed with other customers by offering water and such. Service was completed as promised. Waiting Area very neat and clean, ladies bathroom clean.
The service department is horrible and they lie about prices and customer service is horrible
Very happy with welcome greeting, Anthony was very helpful and explained in detail. Service was great
Service was efficient and professional. All good. I am comfortable bringing my car their for seebcie
Friendly, professionally, knowledgeable, courtesy, unbeatable pricing, conveniently, location, car loaner available and excellent service. Will coming back for other services
Very courteous and professional from checkin to cash out. The even gave the car a wash and vacuum. Black Friday special for select customers was much appreciated.
Mercedes Benz of Hanover is a top quality destination for high-end automobiles. It's Service Department is professional and reliable.
Have been a customer at Hanover Mercedes for a number of years and would happily recommend it to anyone. Service is consistently excellent, the team are friendly, knowledgeable, and accommodating, and the newly renovated lounge and showroom are great. My most recent regular service appointment ended up being slightly more extensive than I anticipated–but the service agent, Ryan, was incredibly helpful, clear, and communicative. Ryan and the team made sure we got our car back serviced, cleaned, and in better shape than when it was brought in–and it was ready earlier and for less expense than originally quoted, ...
Christian my service advisor made my visit quick and easy. Service was done on time
Very good place to have car attended to. Quick service and reliability of the staff. I love dealing with Kristina! She is a gem.
The Service Team and Managers have been very accommodating, in the 5+ years we have been taking our vehicles to Mercedes - Benz of Hanover. The Team is thorough with great follow-up.
My first visit to Hanover Mercedes. I am totally satisfied with diagnosis and repair. Especially with attentive service by Steve.
He was very helpful, great personality, great pressure, several works were out that day. He shined work very well with all the customers. very professional.
Enio was a huge help!! He was extremely helpful with my warranty and also fair with pricing. Will always use him for any service! His accent reminds me of a formula 1 driver!
Very knowledgeable courteous and attentive dealership They are the perfect people to trust when you need service
The advisor name Cassidy is one of the best advisors I’ve ever dealt with period.
The service department in Hanover is outstanding! They provide the level of quality you expect from a Mercedes dealership and our the reason we intend to stay loyal to the brand.
Great experience buying a Mercedes. Well recommended to all definitely check it out totally worth it.
It took 3 phone calls over 4 days to make the appointment, but once that was done things went smoothly.
Amazing dealership to work with, they are very responsive, give you all the details on your car and what repair is needed, and are very helpful. Would highly recommend!
The dealer recommended major work and when I told them I had purchased an extended warranty from the former dealership I never heard back from them and I called and texted multiple times. My next move is to go back and show them the warranty. At this point I wouldn’t recommend them to anyone.
Great experience after initially thinking I would be purchasing another Audi. After driving the Mercedes it was love at first ride! My sales person Chris Norton was knowledgeable and able to answer all my concerns. I would highly recommend the dealership.
Steven Rebolo was the service advisor and he is the reason for my response! He was professional, informative, and helpful!
Ryan in the service department is top notch, excellent communication and follow through with explanation.
Dealing Matt and Chris was wonderful . I would work with Chris again. My wife and I had the best experience with Chris, and will recommend him to everyone
The service i got from Phelan was impeccable did everything possible to make my experience painless
Here's a Facebook review for the Mercedes dealership: *Facebook Review Options* *Option 1: Brief and Positive* "5/5 stars! [Dealership Name] exceeded my expectations with exceptional service, friendly staff and expert knowledge. Highly recommend!" "I recently visited and was impressed by the outstanding customer care, professionalism and expert knowledge. The staff made my experience seamless and hassle-free. 5/5 stars!"
Very laid back atmosphere, no high pressure sales tactics from the salesman, Rob L that helped put me in my awesome Jeep. He was genuine and great to deal with! Made the whole process smooth and easier than I thought it ever could be.
Great experience. Anthony D. in service was very helpful and accommodating. Highly recommend visiting Hanover.
Brought my car in to replace 4 break pads. While making my appointment I ask for a quote on the cost of the job and was quoted 450. After my car was picked up and speaking to the service rep. Multiple times that week he told me the cost of the job was going to be 500 for the back breaks. And 800 for the front breaks. I told the rep that I was quoted 450 for the entire job. Which he responded he didn’t know how who would of quoted the job for that. I told him I was only able to do ...
I needed to get a license plate holder installed on the front of my new purchased-out-of-state car, and Ryan was courteous and helpful, even though I did not buy the car from Mercedes Hanover.
Three hours for an oil change and inspection was absurd. I definitely will not be back.
I was in a desire situation. I’m driving back home to Florida this Friday. My car had a potential issues which may have resulted in a break down anywhere along my 1500 mile trip. Ryan at MB of Hanover arranged for my car to be picked up at my summer home, towed to Hanover from Cape Cod. Car was fixed and will be delivered back to me within a day!
Service was great. Ryan really took great care of me a made sure I had a loaner car. Very nice.